Disaster Recovery : Needs Assessment

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Voice Disaster Recovery Needs Assessment Survey

The Internet2 VoIP Working Group is researching opportunities to utilize Abilene and SIP technology to provide Disaster Recovery/Business Continuity services to the Internet2 community. We request your feed back to help us determine whether we should develop a program to provide these services for the Internet2 community. The disaster scenarios currently being explored include Local PBX/CENTREX Failure, Catastrophic Fiber Cut, and Central Office Fail Over from TDM service delivery to IP service delivery.

The brief questions below are intended to assist the working group in developing a needs assessment for voice disaster recovery and the feasibility of Internet2 being part of your disaster recovery solution. Thank you in advance for your responses.

1. Tell us about your existing voice network.
• How many voice stations/lines do you support?
• Are you in a Centrex or PBX environment?
• If PBX, who is the vendor and is the PBX IP enabled?
• Do you have a disaster recovery plan for voice communications in place? (If yes, please go to question 2. If no, please go to question 3.)

2. Tell us about your existing voice disaster recovery plans.
• What vendor(s) are you working with?
• What disaster recovery solutions have you implemented?
• What was the cost to implement?
• What is the ongoing operational cost?

3. If you don't have a voice disaster recovery plan in place...
• Are you researching voice disaster recovery solutions?
• What options are you considering?
• Do you have an approved disaster recovery budget?

4. Internet2 involvement in your plans/planning-
• Whether you have already implemented a voice disaster recovery solution or you are researching alternatives, would you be interested in purchasing disaster recovery service offerings from Internet2?
• If you are not interested, please briefly tell us your reasoning.

Responses should be sent to:

Tamara (Tammy) Closs
<tjc3@georgetown.edu>
Georgetown University
202-687-0962